Beistravnl Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of travel gear and accessories (the “Products”) from Beistravnl via our website (www.beistravnl.com, the “Website”). By placing an order on the Website, you (“Customer”) agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy, which are incorporated herein by reference. Please read these Terms carefully before making a purchase.

1. Acceptance of Orders

1.1 Order Placement

When you place an order on the Website, you submit a binding offer to purchase the Products selected. You represent and warrant that:

  • You are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into this agreement.
  • All information you provide (e.g., shipping address, payment details) is accurate, complete, and current.

1.2 Order Confirmation

We will send you an order confirmation email immediately after you place your order, acknowledging receipt of your offer. This email does not constitute acceptance of your order. We reserve the right to accept, reject, or cancel your order at our discretion, including but not limited to cases where:

  • Products are out of stock or discontinued.
  • Pricing or product information is incorrect due to a typo or technical error.
  • We suspect fraudulent activity or a violation of these Terms.

If we reject or cancel your order, we will notify you via email and issue a full refund for any payment received within 3–5 business days.

2. Pricing & Payment

2.1 Currency & Pricing

  • All prices on the Website are displayed in United States Dollars (USD) and include applicable sales taxes (where required by law).
  • Prices are subject to change without notice, but we will honor the price displayed at the time you place your order, provided the order is accepted.

2.2 Payment Methods

We accept the following payment methods:

  • Major credit/debit cards (Visa, Mastercard, American Express, Discover).
  • PayPal, Apple Pay, and Google Pay.

By providing payment details, you authorize us (or our third-party payment processor) to charge the full order amount to your selected payment method. We do not store full credit card details; all payment processing is secured via industry-standard encryption (SSL).

2.3 Payment Security

We take reasonable measures to protect your payment information, but you acknowledge that no online payment system is entirely secure. We are not liable for unauthorized transactions resulting from a breach of your account credentials (e.g., password, payment method details) due to your negligence.

3. Shipping & Delivery

3.1 Order Processing Time

We process orders within 1–3 business days (Monday to Friday, excluding major holidays). Processing time may be extended by 1–2 days during peak periods (e.g., Black Friday, travel seasons), and we will notify you via email if your order is affected.

3.2 Delivery Timelines

  • We offer free global shipping on all orders—no minimum purchase required.
  • Estimated delivery time for all orders (domestic and international) is 6–12 business days from the date of order processing.
  • Delivery times are estimates only and may be delayed due to factors beyond our control, including customs processing (for international orders), weather, or carrier operational issues.

3.3 Delivery Responsibility

We use reputable carriers to deliver your order, but we are not liable for delays, loss, or damage to packages once they are in the carrier’s possession. You can track your order using the tracking number provided in your shipping confirmation email.

4. Returns & Refunds

4.1 Return Eligibility

You may return unused, undamaged Products in their original packaging for a refund within 60 days of delivery. Custom or personalized Products are eligible for returns only if they are defective or incorrect.

4.2 Return Process

To initiate a return:

  1. Log into your Beistravnl account and navigate to “My Orders.”
  2. Select the order and click “Request Return,” then complete the return form.
  3. Once approved, you will receive a pre-paid return shipping label via email.
  4. Ship the Product within 7 business days of receiving the label.

4.3 Refund Processing

  • We will inspect returned Products within 3–5 business days of receipt.
  • Approved refunds will be issued to your original payment method within 5–10 business days of inspection.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect Product).

5. Product Availability & Descriptions

5.1 Availability

Products are subject to availability. If a Product becomes unavailable after your order is accepted, we will notify you via email and offer a refund or a replacement (if applicable).

5.2 Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all Products. However, we do not warrant that product descriptions are error-free, and colors may vary slightly due to monitor settings. If a Product received differs materially from its description, contact our customer service team for a resolution.

6. Customer Responsibilities

You agree to:

  • Provide accurate and complete shipping information. If you provide an incorrect address and the package is returned, you may be charged a reshipping fee.
  • Inspect the package upon delivery and notify us of any damage or missing items within 48 hours.
  • Use Products in accordance with their intended purpose and any instructions provided.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Beistravnl shall not be liable for any indirect, incidental, consequential, or punitive damages (e.g., lost profits, travel delays) arising from your purchase or use of Products.
  • Our total liability for any claim related to your order shall not exceed the total amount paid for the affected Products.
  • We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, pandemics, carrier strikes).

8. Intellectual Property

All content on the Website (e.g., logos, product images, text) is the intellectual property of Beistravnl or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use this content without our prior written permission.

9. Changes to These Terms

We may update these Terms periodically to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes:

  • We will post the updated Terms on the Website with a new “Last Updated” date.
  • We will notify registered customers via email at least 7 days before the changes take effect.

Your continued use of the Website or placement of orders after the effective date of the updated Terms constitutes acceptance of the changes.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, please contact our customer service team:

  • Email: [email protected]
  • Live Chat: Available on the Website (9:00 AM – 6:00 PM UTC, Monday to Friday)

We will respond to your inquiry within 24 hours and work to resolve the issue promptly.

Thank you for choosing Beistravnl. We appreciate your trust and look forward to supporting your travel adventures.