Beistravnl Refund Policy

At Beistravnl, we want you to be completely satisfied with your travel gear purchase. If for any reason you’re not happy with your order, we offer straightforward refund options to ensure a hassle-free experience. This policy outlines the eligibility criteria, process, and timelines for requesting and receiving refunds for purchases made through our website (www.beistravnl.com).

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

1.1 General Return Refunds

  • Timeframe: Requests must be submitted within 30 days of the delivery date (as confirmed by the shipping carrier’s tracking information).
  • Condition of Items: Items must be unused, undamaged, and in their original packaging with all tags, labels, and accessories (e.g., dust bags, instruction manuals, warranty cards) intact. Items showing signs of wear, misuse, or damage caused by the customer are not eligible for refunds.
  • Proof of Purchase: You must provide a valid order number or proof of purchase (e.g., order confirmation email, receipt).

1.2 Defective or Damaged Items

  • If you receive an item that is defective (e.g., faulty zippers, torn seams, broken hardware) or damaged during shipping, you may request a refund within 48 hours of delivery.
  • You must provide clear photos or videos of the defect/damage and the original packaging to help us verify the issue.
  • Defective items covered under our 2-year warranty (see Section 5) are also eligible for refunds if repair or replacement is not feasible.

1.3 Incorrect Items

  • If we send you the wrong item (e.g., wrong size, color, or product model), you may request a full refund within 7 days of delivery.
  • You must return the incorrect item in its original condition, and we will cover all return shipping costs.

1.4 Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

  • Custom or personalized travel gear (e.g., engraved luggage tags, monogrammed backpacks) unless they are defective or incorrect.
  • Items marked as “Final Sale” or “Clearance” (these are clearly labeled on the product page).
  • Used or damaged items that show signs of wear, misuse, or improper care.
  • Shipping costs for the original order (unless the refund is due to our error, such as a defective or incorrect item).

2. How to Request a Refund

Follow these simple steps to request a refund:

  1. Initiate the Request:
  • Log into your Beistravnl account and navigate to “My Orders.”
  • Select the order containing the item(s) you wish to return for a refund.
  • Click “Request Refund” and fill out the online form, including:
  • The reason for the refund (e.g., “not as described,” “defective,” “wrong item”).
  • Photos/videos of the item (required for defective, damaged, or incorrect items).
  • Your preferred refund method (original payment method or store credit).
  1. Receive Approval:
  • Our customer service team will review your request within 24–48 hours (excluding weekends and holidays).
  • If approved, you will receive a confirmation email with a pre-paid return shipping label (for eligible returns) and instructions for packaging the item.
  • If your request is denied, we will email you with a detailed explanation.
  1. Return the Item:
  • Package the item securely in its original packaging (or a similar protective package) and attach the pre-paid shipping label.
  • Drop off the package at the designated carrier location within 5 business days of receiving the approval email.
  • Keep the return tracking number for your records.

3. Refund Processing & Timelines

Once we receive and inspect your returned item, we will process your refund according to the following timelines:

3.1 Inspection

We will inspect the returned item within 3–5 business days of receipt to verify it meets our eligibility criteria. If the item does not meet the criteria, we will notify you and return the item to you at your expense—no refund will be issued.

3.2 Refund Disbursement

  • Original Payment Method: Refunds to credit/debit cards, PayPal, or other payment methods typically take 3–10 business days to appear in your account. This timeline depends on your bank or payment provider’s processing times.
  • Store Credit: If you choose store credit, it will be added to your Beistravnl account immediately after inspection and approval. Store credit never expires and can be used for any future purchases on our website.

3.3 Late or Missing Refunds

If you haven’t received your refund within the expected timeline:

  • Check your bank or payment provider’s statement (refunds may take additional time to post).
  • Verify that you provided the correct payment details when requesting the refund.
  • Contact our customer service team at [email protected] with your order number and refund request number for assistance.

4. Special Refund Scenarios

4.1 Canceled Orders

  • If you cancel an order before it has shipped, you will receive a full refund to your original payment method within 3–5 business days.
  • If you cancel an order after it has shipped, you must follow the standard refund process outlined in Section 2, and return the item once you receive it.

4.2 Lost or Stolen Packages

  • If your order is lost or stolen during shipping (as confirmed by the carrier), contact us immediately at [email protected].
  • We will investigate the issue with the carrier. If the package is confirmed lost, we will offer a full refund or replacement—your choice.
  • We are not responsible for packages marked as “Delivered” by the carrier. If you believe your package was stolen after delivery, contact your local law enforcement and the carrier directly.

4.3 International Orders

  • International customers are responsible for any customs duties, taxes, or fees incurred on the original order—these are non-refundable.
  • For international returns, we will provide a pre-paid shipping label, but any customs fees associated with returning the item are the customer’s responsibility.
  • Refund processing times for international orders may be extended by 5–7 business days due to longer shipping and inspection times.

5. Warranty-Related Refunds

All Beistravnl products come with a 2-year limited warranty against manufacturing defects (see our Customer Service Policy for full warranty details). If a product fails due to a manufacturing defect within the warranty period:

  • You may request a refund, repair, or replacement—we will determine the best solution based on the condition of the item.
  • To request a warranty refund, contact us at [email protected] with your order number, photos/videos of the defect, and a description of the issue.
  • No return is required for minor defects if we can verify the issue through photos/videos—we will process the refund immediately.

6. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or customer needs. When we make material changes, we will:

  • Post the updated policy on our website with a new “Last Updated” date.
  • Notify registered customers via email (if we have your contact information).

We encourage you to review this policy before making a purchase or requesting a refund.

7. Contact Us

If you have questions about our Refund Policy or need assistance with a refund request, please contact our customer service team:

  • Email: [email protected]
  • Live Chat: Available on our website (9:00 AM – 6:00 PM UTC, Monday to Friday)

We are committed to resolving your refund request quickly and fairly so you can get back to planning your next adventure.