Beistravnl Shipping Policy

At Beistravnl, we strive to get your travel gear to you as quickly and reliably as possible, so you can focus on preparing for your next adventure. This Shipping Policy outlines our delivery options, timelines, costs, and procedures for all orders placed through our website (www.beistravnl.com).

1. Shipping Eligibility & Coverage

To check if we ship to your location:

1. Add items to your shopping cart.
2. Enter your shipping address at checkout—our system will automatically confirm eligibility.

Note: We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote territories (e.g., some island nations, conflict zones). If your address is in an ineligible location, you will be notified at checkout.

2. Order Processing Time

Before your order ships, we need to process and prepare it for delivery. Our standard processing times are:

• Standard Orders: 1–2 business days (Monday to Friday, excluding major holidays).
• Custom/Personalized Orders: 3–5 business days (additional time is required for engraving, monogramming, or custom design work).
• Peak Periods: During holidays (e.g., Black Friday, Christmas) or travel seasons (e.g., summer, spring break), processing times may extend to 3–4 business days. We will notify you via email if your order is affected by delays.

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with a tracking number once your order has been dispatched.

3. Shipping Methods & Delivery Times

We offer a range of shipping methods to suit your needs, with delivery times varying by location and service level. All delivery times are estimated and begin after your order has been processed.

3.1 Domestic Shipping

Shipping Method	Delivery Time
Standard Shipping	3–5 business days
Expedited Shipping	2–3 business days
Overnight Shipping	1 business day (orders must be placed by 12:00 PM UTC to qualify)

3.2 International Shipping

Shipping Method	Delivery Time (to Major Regions)
Standard International Shipping	7–14 business days (Europe, Canada, Australia); 10–21 business days (Asia, South America, Africa)
Express International Shipping	3–5 business days (Europe, Canada, Australia); 5–7 business days (Asia, South America, Africa)

Note: International delivery times may be extended due to customs processing, which is beyond our control. For more details on customs, see Section 5.

4. Customs, Duties & Taxes

For international orders, you are responsible for any customs duties, import taxes, or fees imposed by your country’s customs authorities. These charges are not included in your order total and will be collected by the shipping carrier upon delivery.

• Customs Regulations: Each country has its own customs rules. We recommend checking with your local customs office to understand the potential charges before placing your order.
• Invoice Information: We will include a commercial invoice with your package that lists the item description, value, and country of origin to facilitate customs clearance.
• Refusal of Delivery: If you refuse to pay customs fees and the package is returned to us, you will be responsible for the original shipping cost and the return shipping cost. We will issue a refund for the item(s) minus these fees.

5. Order Tracking

Once your order ships, we will send you a shipping confirmation email with a unique tracking number and a link to the carrier’s website (e.g., FedEx, UPS, DHL, or national postal service). You can also track your order by:

• Logging into your Beistravnl account and navigating to “My Orders.”
• Entering your order number and email address on our website’s “Track Order” page.

Tracking information may take 24–48 hours to update after your order is dispatched, as the carrier needs time to scan and process the package.

6. Shipping Issues & Resolutions

6.1 Delayed Deliveries

If your order is not delivered within the estimated timeframe:

1. Check the tracking information for updates (carriers may experience delays due to weather, traffic, or operational issues).
2. If the tracking shows no movement for 3+ business days, contact our customer service team at [email protected] with your order number and tracking number.
3. We will investigate the delay with the carrier and provide you with an update within 24 hours. If the delay is significant, we may offer a shipping refund or expedited reshipment at no cost.

6.2 Lost or Stolen Packages

• Lost Packages: If the carrier confirms your package is lost, we will offer a full refund or reshipment—your choice. To request this, contact us within 30 days of the estimated delivery date.
• Stolen Packages: If the tracking shows “Delivered” but you have not received your package, contact the carrier immediately to file a claim. We are not responsible for packages stolen after delivery, but we can provide documentation to support your claim.

6.3 Incorrect Shipping Address

If you provide an incorrect or incomplete shipping address:

• Before Shipment: Contact us immediately to update your address. We can modify the address if the order has not yet been dispatched.
• After Shipment: If the package is returned to us due to an incorrect address, we will notify you. You can request a reshipment for an additional shipping fee or a refund for the item(s) minus the original shipping cost.

7. Restricted Items

Certain travel gear may be restricted or prohibited for shipping to specific countries due to local regulations (e.g., lithium-ion batteries in some regions). If you attempt to order a restricted item, we will notify you at checkout and cancel the order, issuing a full refund.

8. Changes to This Policy

We may update this Shipping Policy periodically to reflect changes in carrier rates, fulfillment processes, or international shipping regulations. When we make material changes:

• We will post the updated policy on our website with a new “Last Updated” date.
• We will notify registered customers via email if the changes affect shipping costs or delivery times.

9. Contact Us

If you have questions about our Shipping Policy, need help tracking your order, or want to resolve a shipping issue, please contact our customer service team:

• Email: [email protected]
• Live Chat: Available on our website (9:00 AM – 6:00 PM UTC, Monday to Friday)

We’re committed to ensuring your travel gear arrives on time, so you can start your journey without hassle.